-->Have a Warranty

  All the products have two years warranty. we ensure to rectify new products or return your money within 30 working days in case of not approving. Changing of the items is valid only for normal products problems within 1 year. We provide free repairation for normal problems in the second year. The contact info for repairation services is available in the package. Please kindly keep the invoice for service verification.  When you request an changing of items, please make sure the the product's surface is in a positively situation. External and purposely deamges will be rejected. You only need to pay the one-way shipping cost. If you have any puzzles please kindly contact our online service representative for instructions.

--> Are there some return policies?

You may return most new, unopened items sold and fulfilled by lguigalley.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.Items that are opened or returned more than 30 days after delivery will receive a partial refund.If you need to return an item, our online MSN help representative will guide you through the returns process and provide,you with a printable return shipping label.

--> How can i order products?

Please slect the products place the order on our website directy or contact our online liver or send email to us. Please remember to register on our website, so you can enjoy the member prices .

--> How is the Payment Terms?

  Our preferable Payment Terms:

* Western Union

* T/T ( Prepayment via our Bank Account -Bank of China )

*Paypal online payment

*Credit Card Payment

*Moneygram

*moneybookers

--> Is there any minial limitation and is there discount available?

* Minimum order : Based on the products.

* Discount : Yes. higher quantity gets better discount

--> Do you accept Cash on Delivery-COD?

* Yes. COD only apply to the customers who have 3 successfull transactions record. Still, the COD value cannot exceed the 60%  of accumulative amount of your total orders in the last year.  The new user who are qualified for COD, while less than 1 year, should cap the COD value to the 60% of total orders.

--> How can i follow up the situation of my parcel, and what is the couriers used?

* We give a proof of shipment or advise the tracking# once we get from couriers.

* We used and recommended reliable EMS,DHL,FEDEX,UPS,TNT,CSS

--> How long can i receive my parcel?

* As usual need 4-7 business days to reach destination

* Europe and US Zone,Mid-East Zone,Asia&Pacific Zone have different arrival.

--> Can we sign the contract?

  * Some of our  new customer would like to sign the contract in the first time of ordering. If you want , we can sign it . we are serious seller, and would like to keep the long term cooperation with you . For it is the internation business, if you want to sign the contract,you can tell us.

-->How about the shipping cost ?

* If you have placed the order on our website directly,  then our workers will send you the confirmation letter of your orders with the shipping cost in it. You may also contact our online live help.different items,different shipping cost and insurance.

(1)mobile phone and mp3; pay 20 EUR for shipping and 5EUR for insurance every one.

(2) laptop computer and TV:50EUR for shipping and 10EUR for insurance every one.

(3), CDJ and camera: 30EUR for shipping and 10EUR for insurance every one. 

(4),motorbike: 500EUR for shipping and 100EUR for insurance every one. 

--> How can I track my parcel, and which couriers is defaultly used?

*  We provide a proof of shipment or advise the tracking# once we get from couriers.

*  We use TNT as default courier. You may also choose one from the following ones: EMS,DHL,FEDEX,UPS,TNT,CSS